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Rants, Rages, Babbling

Posted 2009.12.22 10.13 in Pointless Blather by Stephanie

I get that it’s a busy time of the year for retailers, and for the postal system. But this comes as no surprise to anyone – especially retailers and the postal system. And incompetence and callousness just make me seethe at times.

So I placed an order, back in November in fact. No big deal, nothing special, just ordered some regular stock items from a store. I’d have gone in person but their retail shop doesn’t have the same line of merch. Anyhow, so I’ve ordered from these guys before. Very good communication, they let you know the order is received, then when it’s being picked, then when it’s shipped, then they send you tracking info.

Except this time, it got as far as received, then just silence. Finally after a week, I emailed them (they provided a contact address for questions). More silence – I emailed two or three times in total and never got so much as a peep from them. Pointer: Don’t provide a contact email address if you plan to not answer customers’ emails.

So I called. Spoke to someone but it wasn’t her department, someone else handles that. They transfer me. I get disconnected. Grumbles.

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